Refund & Cancellation Policy
Last updated: July 16, 2026
1. Monthly subscriptions
All Lynx AI plans (Cloud AI, Embedded AI, White-Label) are billed monthly in advance through PayPal. Your subscription automatically renews every month unless you cancel before your next billing date.
2. Cancelling your subscription
You can cancel anytime, with no long-term contract or lock-in:
- Directly from your PayPal account (Settings → Payments → Manage automatic payments), or
- By contacting us and requesting cancellation.
When you cancel, your access continues until the end of the billing period you already paid for — we don't cut off access early. Your subscription simply won't renew for the next cycle.
3. Refunds
Because the Service involves immediate setup work (indexing your website, generating your widget key, and — on paid plans — ongoing hosting and AI processing costs), payments are generally non-refundable once a billing cycle has started. Specifically:
- We do not offer prorated refunds for cancelling in the middle of a billing cycle — you keep access through the end of the period you paid for.
- If you were charged in error (for example, a duplicate charge or a charge after you already canceled), contact us and we'll investigate and refund it if confirmed.
- If the Service was materially unavailable to you for an extended period due to an issue on our end, contact us — refunds or credits for that downtime are considered on a case-by-case basis.
4. Plan changes
If you'd like to move between plans (e.g., from Cloud AI to Embedded AI), contact us. Plan changes generally take effect at your next billing cycle; we don't automatically prorate mid-cycle upgrades or downgrades unless otherwise agreed.
5. What happens to your data after cancellation
See our Privacy Policy for details on how long your website's indexed content and conversation history are retained after your subscription ends.
6. Contact
Questions about a charge or cancellation? Reach out through the contact details on our homepage and we'll help sort it out.